Starting today, Backers in the $10 pledge tier and above will be receiving some e-mail from us via the backerkit system. The invitation email will contain a link to your personal survey for the campaign rewards.
For most everyone, this survey will cover some basic information. What name you’d like to be credited as in the TFH backer credits, a triple confirmation on your shipping address if your tier contains physical rewards, etc.
People in the higher end of rewards whose tiers include custom content (create a sprite/accessory/palette/bg character) will also get a set of questions regarding the aforementioned custom designs.
If you need to change your survey responses, or update your shipping information, you can click on the link in your survey email again or request your survey link under “Lost your survey?” on our BackerKit project page at any point before we lock down the surveys for processing.
This is mostly how we’ll be handling the reward delivery information, so it’s very important that you guys fill out your surveys timely and properly. You will not need to create a BackerKit account to answer your survey.
If you used Facebook for your Indiegogo account, the BackerKit survey link will be sent to the email you used for your Facebook account. If you have another email address that you’d prefer to use, please throw us a message and we’ll get you switched ASAP.
Using Backerkit is an optional (but highly encouraged) step, so if you’d rather not, for any reason, use the Backerkit survey system, you can throw us a message and we’ll handle your information manually, but really guys, answering your mailed survey will help us get your rewards out to you quicker. BackerKit helps us save lots of time by streamlining the survey process, automating data organization, and providing us with pledge management software to make it easy to process your pledge reward shipments, so we really really encourage you to use it for collecting your data.
If you have any doubts about this process, feel free to contact us!
In addition, next friday (or whereabouts), backers should be getting a download link (also through the backerkit system) for the first delivered digital reward: The wallpapers.
We want to once again apologize on the lateness of this reward, by the way. There were some unexpected bumps in the road getting things set up for their delivery. We promise it won’t happen again.
Thanks everyone for backing our campaign!